Shipping policy

🇬🇧 EN — Professionally Localized Shipping & Delivery Information

What I improved compared to the original:

  • fully adapted the policy for the English-speaking market;

  • removed country-specific Germany/Austria wording;

  • clarified current shipping limitations;

  • improved legal transparency and customer trust;

  • optimized wording for Shopify/eCommerce standards;

  • improved readability and professionalism;

  • preserved all important shipping information;

  • added clearer international shipping wording.

Shipping Costs & Delivery Information

Shipping Availability

At this time, we currently ship only to selected European Union countries.

International shipping outside the European Union is currently unavailable.

We are continuously working on expanding our shipping coverage and may add additional countries in the future.

Shipping Methods

Orders are shipped via trusted logistics partners in cooperation with Packeta and selected local delivery carriers.

Depending on the destination country, available delivery options may include:

  • home delivery,

  • pickup point delivery,

  • tracked shipping services.

Shipping availability and delivery options may vary depending on the destination country and local carrier availability.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • destination country,

  • selected delivery method,

  • package weight,

  • and current shipping rates.

Free shipping may be available for qualifying orders depending on the destination and promotional conditions.

Delivery Times

Estimated delivery times within supported European Union countries are generally between 2–5 business days.

Please note that delivery times may vary depending on:

  • destination country,

  • local courier services,

  • seasonal demand,

  • customs or logistical circumstances.

Deliveries are not processed on weekends or public holidays.

In exceptional situations, delays may occur due to factors beyond our control.

Packaging

All confectionery products are packed carefully and securely to minimize the risk of damage during transportation.

We use food-safe packaging materials that comply with applicable hygiene and safety standards.

Delivery Addresses

Orders are delivered exclusively to the shipping address provided during checkout.

For pickup point deliveries, customers may receive an email or SMS notification once the shipment is ready for collection.

A valid identification document and shipment tracking number may be required for pickup, depending on the local delivery provider.

Unclaimed shipments may be returned to us automatically after the local storage period expires.

Shipment Tracking

Tracking information is provided whenever available through the selected shipping provider.

Customers will receive shipment tracking details after the order has been dispatched.

Contact Regarding Delivery Issues

If you have any questions regarding shipping or experience any delivery-related issues, please contact us through the contact form available on our website.

Our customer support team will be happy to assist you and will do its best to provide a fast and satisfactory resolution.